Dubai Introduces New Taxi Fare Structure for App Users
The Roads and Transport Authority (RTA) in Dubai has introduced a new fare structure for taxis booked through partner apps, including Careem (Hala), S’hail, Bolt, Zed, and the DTC Smart App. This update aims to create a more dynamic pricing model that reflects demand fluctuations throughout the day, enhancing the overall user experience for app-based riders.
New Fare Structure Overview
The revised fare system applies exclusively to taxi bookings made via apps, leaving street-hail fares unchanged. The minimum fare for app rides has increased from Dh12 to Dh13, while booking fees now vary based on the time of day. During off-peak hours, booking fees start at Dh4.00, while peak times see fees rise to Dh7.50. The previous flat booking fees of Dh10 and Dh12 have been eliminated.
Peak and Off-Peak Hours
The RTA has clearly defined peak and off-peak hours to facilitate this new pricing model. From Monday to Thursday, peak hours are designated from 8:00 AM to 10:00 AM and 4:00 PM to 8:00 PM. Off-peak periods occur between 10:00 AM and 4:00 PM, as well as from 8:00 PM to 10:00 PM. Night hours extend from 10:00 PM to 6:00 AM. On Fridays, the evening peak period lasts from 4:00 PM until midnight.
Base Fare and Per-Kilometer Rates
The base fare, or flag-fall, remains unchanged at Dh5.00 during peak hours and Dh5.50 at night. The per-kilometer rate continues to range between Dh2.14 and Dh2.26, depending on monthly fuel adjustments. For street-hail taxis, the minimum fare remains at Dh12, which is slightly lower than the app-based minimum fare.
Additional Fare Considerations
Passengers starting their trips from Dubai International Airport (DXB) will encounter a higher flag-fall of Dh25, with per-kilometer rates similar to those of regular taxis. Special fares may apply during significant events at venues like Expo City or the Dubai World Trade Centre, where starting fares can increase to Dh20–25 to accommodate higher demand and traffic conditions.
Salik and Waiting Charges
Each Salik toll incurred during a ride adds Dh4 to the total fare. Additionally, waiting time is charged at Dh0.50 per minute when the taxi is stationary. This structure aims to provide transparency and fairness in pricing, reflecting real-time demand and conditions.
Benefits of the New System
The RTA’s dynamic pricing model is designed to optimize taxi availability and encourage off-peak travel. By analyzing booking trends, the authority can adjust fares to better match demand, ensuring that more drivers are available during busy periods while incentivizing riders to book during quieter times.
This new approach aligns Dubai’s taxi fare system with international standards, promoting transparency and efficiency in urban transportation. Riders can expect clearer pricing that adjusts according to real-time conditions, making it easier to plan their journeys.
FAQs
How does the new fare structure affect app users?
App users will see a revised minimum fare of Dh13 and variable booking fees based on peak and off-peak hours, enhancing the pricing model’s responsiveness to demand.
Are street-hail taxi fares changing?
No, the fare structure for street-hail taxis remains the same, with a base fare of Dh5.00 during the day and Dh5.50 at night.
What are the peak hours for taxi bookings?
Peak hours are from 8:00 AM to 10:00 AM and 4:00 PM to 8:00 PM from Monday to Thursday, with extended evening peak hours on Fridays from 4:00 PM until midnight.
Conclusion
The RTA’s new dynamic fare structure for app-based taxi bookings in Dubai aims to improve service availability and pricing transparency. By linking fares to demand, the system encourages off-peak travel while maintaining existing rates for street-hail passengers. As this model takes effect, riders can expect a more responsive and efficient taxi service aligned with global standards.
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