UAE Unveils AI Innovations at Gitex Global 2025
The Gitex Global 2025 event in Dubai has become a platform for the UAE government to unveil groundbreaking artificial intelligence projects aimed at enhancing public services and safety. With innovations ranging from rapid-response drones to AI-driven customer service agents, the first day of the exhibition highlighted the UAE’s commitment to digital transformation in everyday life.
Innovations in Public Services
DEWA’s AI-Driven Customer Interaction
The Dubai Electricity and Water Authority (DEWA) has introduced several AI features in its app to streamline customer interactions. These enhancements allow users to pay bills, report issues, and receive updates through AI-powered virtual agents. Khalid Bin Kalban, DEWA’s Manager of Artificial Intelligence, emphasized the shift from traditional customer service methods to a more efficient, instant communication model.
“Previously, customers had to visit a Customer Center for assistance,” Bin Kalban explained. “Now, they can simply describe their issue to the virtual agent, which provides immediate solutions.” This advancement has significantly reduced the time required to resolve customer inquiries, boosting overall satisfaction.
Internal AI Solutions for Employees
In addition to improving customer interactions, DEWA is leveraging AI to enhance employee productivity. The utility has developed over 300 copilot agents designed to assist staff in their daily tasks. This internal application of AI aligns with Dubai’s broader smart governance agenda and supports DEWA’s ambition to become the world’s first AI-driven digital utility by 2030.
Enhancements in Public Safety
Dubai Police’s Biometric Innovations
Dubai Police showcased its innovative Dubiometrics system, a sophisticated biometric identification technology developed by its forensic science division. This system goes beyond conventional facial recognition and fingerprints, incorporating additional physical markers such as gait, ear shape, and body measurements. Dr. Hamad Mansoor Al Awar, Acting Director of the International Center for Forensic Sciences at Dubai Police, highlighted the need for a more comprehensive approach to identification.
“Field investigations revealed the necessity for multiple biometric indicators,” Dr. Al Awar stated. “Our system can identify individuals even in challenging conditions, such as low light or when they are wearing masks.” This technology enhances the police’s ability to identify suspects and supports existing AI systems used for predictive policing and smart patrol routes.
Drone Technology for Rapid Response
Another significant innovation from Dubai Police is the deployment of drone boxes strategically located throughout the city. Engineer Mohammed Omar Al Muhairi, Head of the Unmanned Aerial System Center, described this initiative as a first responder program. Each drone box contains an autonomous drone capable of rapid deployment, allowing police to assess incidents and allocate resources quickly.
With fifteen drone boxes already in operation and plans for further expansion, this system has reportedly reduced emergency response times by over 30%. The integration of drones into the police force exemplifies Dubai’s commitment to leveraging technology for enhanced public safety.
Future Directions
The advancements presented at Gitex Global 2025 reflect the UAE’s ongoing efforts to integrate AI into various sectors, enhancing both public services and safety measures. As these technologies continue to evolve, they promise to further improve the quality of life for citizens and visitors alike.
FAQs
What is the purpose of DEWA’s AI features?
DEWA’s AI features aim to streamline customer interactions by allowing users to resolve issues and pay bills through virtual agents, significantly reducing response times and improving satisfaction.
How does Dubiometrics enhance public safety?
Dubiometrics enhances public safety by utilizing multiple biometric indicators for identification, allowing police to recognize suspects even in low visibility or when they are obscured.
What role do drones play in Dubai Police operations?
Drones serve as first responders, enabling rapid assessment of incidents and resource allocation, which has led to a notable reduction in emergency response times.
Conclusion
The innovations showcased at Gitex Global 2025 highlight the UAE’s commitment to integrating advanced AI technologies into public services and safety measures. As these initiatives develop, they are set to transform the daily experiences of citizens, making life in Dubai more efficient and secure. The ongoing focus on digital transformation will likely continue to shape the future of governance in the region.
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