Dubai Land Department Launches AI Tools with Google, Microso
New AI platforms to boost market efficiency, investor confidence, and customer experience
Dubai: The Dubai Land Department (DLD) announced two major technology partnerships with Google Cloud and Microsoft during GITEX Global 2025, unveiling new AI-powered platforms designed to enhance market efficiency, investor confidence, and customer experience across the emirate’s real estate sector.
Both collaborations align with the Dubai Economic Agenda D33 and the Dubai Real Estate Strategy 2033, supporting Dubai’s goal to become a global benchmark for smart, transparent, and sustainable property investment.
In collaboration with Google Cloud, DLD launched the “DLD Investor AI Assistant, powered by Google Gemini”, an advanced digital service that integrates DLD’s real estate data with Google’s AI and cloud capabilities.
The new tool is designed to simplify the entire investor journey — from property exploration to transaction execution — using intelligent data analysis, predictive insights, and real-time recommendations.
By leveraging Google Cloud’s AI, mapping, and digital ecosystem, the service enables investors to make faster, more informed decisions, while reinforcing Dubai’s position as a global hub for innovation in smart real estate.
DLD said the initiative marks a major step in transforming AI from a supportive technology into a core driver of investment decision-making, enhancing transparency and investor trust.
Under the theme “Where Unified Experience Meets Smart Digital Transformation,” DLD also revealed a partnership with Microsoft to roll out a unified customer relationship management system powered by Microsoft Dynamics 365 CRM.
The platform integrates all customer service channels — including call centers, email, live chat, social media, the DLD app, and the official website — into a single AI-powered interface.
The system uses automation to track requests, monitor service performance, and connect seamlessly with DLD’s operational systems, improving response times and ensuring accuracy across every interaction.
DLD said the Microsoft collaboration enhances service quality, strengthens customer satisfaction, and ensures that user rights are protected through intelligent monitoring and streamlined workflows.
Both partnerships represent a key milestone in DLD’s wider digital transformation strategy, positioning the organization as a leader in applying advanced technologies to real estate governance, service delivery, and investor engagement.
Through AI, automation, and real-time data integration, DLD aims to create a more transparent, efficient, and customer-centric real estate environment, supporting Dubai’s vision to remain at the forefront of smart city innovation.experience.
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The introduction of AI tools by the Dubai Land Department is part of a broader trend in the real estate sector, where technology is increasingly being leveraged to enhance operational efficiency and improve user experiences. As cities around the world adopt smart technologies, Dubai aims to set a precedent by integrating advanced AI solutions into its real estate framework. This initiative not only reflects the emirate’s commitment to innovation but also its strategic vision to attract both local and international investors by providing them with cutting-edge tools that facilitate informed decision-making.
The partnerships with Google and Microsoft are significant, given the companies’ expertise in cloud computing and AI technologies. Google’s AI capabilities, particularly through its Gemini platform, are expected to provide robust data analytics that can help investors navigate the complexities of the real estate market. Meanwhile, Microsoft’s Dynamics 365 CRM will streamline customer interactions, ensuring that inquiries and transactions are managed efficiently. This dual approach not only enhances the user experience but also positions the DLD as a forward-thinking entity that prioritizes transparency and responsiveness in its services.
As the real estate landscape continues to evolve, the DLD’s initiatives may serve as a model for other governmental and private organizations looking to harness technology for improved service delivery. By focusing on AI and automation, the DLD is not only addressing current market demands but also preparing for future challenges in the real estate sector, ensuring that Dubai remains competitive on the global stage.
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