Dubai Upgrades Invest in Dubai Platform at GITEX 2025
Dubai has taken a significant step in enhancing its business environment with the launch of an upgraded Invest in Dubai platform at GITEX Global 2025. This new version introduces a feature called 360 Services, designed to streamline and digitize the entire investor journey, making it easier for businesses to navigate the setup process.
Key Features of the 360 Services
The 360 Services feature is a pivotal part of Dubai’s strategy to create a Unified Digital Platform for business setup. This initiative aligns with the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE, and is supported by Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai. The goal is to enhance the efficiency of Dubai’s digital economy through the Shared Digital Channels Initiative.
Integration of Government Services
One of the standout aspects of the 360 Services is its integration of essential permits and approvals from various government bodies. This includes the Ministry of Human Resources and Emiratisation (MOHRE), Ministry of Foreign Affairs (MOFA), Community Development Authority (CDA), and Dubai Civil Aviation Authority (DCAA). By consolidating these services into a single digital interface, investors can now complete company licensing, approvals, and renewals entirely online, significantly reducing paperwork and duplication of efforts across agencies.
Impact on Business Operations
Ahmad Khalifa AlQaizi AlFalasi, CEO of the Dubai Business Registration and Licensing Corporation (DBLC), emphasized that this upgrade sets a new global standard for digital government services. He noted that the 360 Services initiative aligns with the Dubai Economic Agenda D33, which aims for a 50% increase in economic productivity through innovation. The platform not only enhances transparency and efficiency but also strengthens Dubai’s position as a premier global destination for business and leisure.
Growth and User Engagement
Since its inception in 2021, the Invest in Dubai platform has become integral to the city’s business ecosystem. It has attracted over 500,000 users and facilitated approximately 1.3 million transactions, leading to the establishment of nearly 281,000 new businesses. The issuance of business licenses has increased sixfold from 2021 to 2024, while processing times have dramatically decreased from 14 days to just one. Investor satisfaction has soared to 99%, with an anticipated rise in user adoption from 65% to 75% by the end of the year.
Technological Advancements
The platform is now powered by artificial intelligence, incorporating features such as AI chatbots, automated permit approvals, and AI-driven business name reservations. Investors can also benefit from video support, customer relationship management (CRM) tools, and a comprehensive digital knowledge base, ensuring they receive prompt and secure assistance.
Government Leaders’ Support
Several government officials have praised the platform’s integration. Rashid Hassan Al Saadi from MOHRE highlighted its role in embodying the UAE’s Zero Government Bureaucracy program, which aims to enhance the country’s global investment appeal. Rashed Nathar Mohammed Rahmah from MOFA noted that the integration simplifies consular procedures and supports the national initiative to position the UAE as the “Startup Capital of the World.” Huraiz Al Mur Bin Huraiz from CDA emphasized that Dubai’s digital transformation prioritizes a human-centered approach, enhancing the overall experience for investors.
Showcasing at GITEX Global 2025
DBLC is actively showcasing the upgraded Invest in Dubai platform at GITEX Global 2025, located at the Digital Dubai Authority Pavilion (Hall 17, Stand H17-B10). Attendees can experience live demonstrations of AI-powered business services and participate in joint sessions with partner entities, highlighting the platform’s capabilities.
FAQs
What is the purpose of the 360 Services feature?
The 360 Services feature aims to simplify and digitize the investor journey by integrating essential permits and approvals from multiple government bodies into a single digital platform.
How has the Invest in Dubai platform performed since its launch?
Since its launch in 2021, the platform has attracted over 500,000 users, facilitated 1.3 million transactions, and enabled the creation of nearly 281,000 new businesses.
What technological advancements are included in the upgraded platform?
The upgraded platform utilizes artificial intelligence for features like automated permit approvals, AI chatbots, and business name reservations, along with providing video support and CRM tools for investors.
Conclusion
The launch of the enhanced Invest in Dubai platform with its 360 Services feature marks a significant advancement in Dubai’s commitment to fostering a digital and efficient business environment. As the platform continues to evolve, it is set to further support entrepreneurs and businesses in navigating the investment landscape with ease and confidence.
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